Privacy Policy

Tummah Ethical Trade’s Privacy Policy is split into three areas, for ease of use:

– To understand our policies on the information we collect from you, how we use this information, and how we look after your privacy; please look under the first heading.

– If you were directed here from our cookie banner, you will see all the details about the cookies we use under the second header.

– If you are concerned about how your credit / debit card details are used when purchasing from our website, look under the third heading. This lists the payment providers we use and who has access to your details.

Introduction

This is the privacy notice of Tummah Ethical Trade Limited. In this document, “we”, “our”, or “us” refer to Tummah Ethical Trade Limited.

Tummah Ethical Trade Limited regards protecting your privacy and confidentiality as an important part of our relationship with our customers. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict and complies with New Zealand law and internet privacy standards.

If you think our policy falls short of your expectations, that we are failing to abide by our policy, or if you have any further questions regarding this policy, please contact us at info@tummahethicaltrade.co.nz.

The following privacy policy applies to all Tummah Ethical Trade Limited’s users.

What personal information do we collect from you?

When you voluntarily use our website, you may, as appropriate, be asked to enter your name, email address or other details to help us provide you with the best service possible. Any information collected by Tummah Ethical Trade Limited is collected via correspondence from you or your company and includes the following situations:

  • You sign up to our mailing list.
  • You register for an online account.
  • You place an order on our website. Information collected here may include your name, email and postal address. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
    Information about credit card details is available later in the policy under the tab ‘Payment Information’.
  • You fill out a contact form.
  • You enter any other information on our website, or provide information via telephone or email communication.

Google Analytics

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up of your personal information, from Google Analytics. No such information is identifiable to you.

We use Google Analytics to collect anonymous statistical data about how people are using our website, and use this information to improve the service we offer to our customers. This service uses cookies that track users’ behaviour inside the website (see ‘Cookies’ below). Information collected includes the URL you came from, what browser you are using, time and date you visited, your Internet Protocol (IP) address, and what pages you visited on our site.

This information is stored in a Google server and only accessible by a limited number of authorised persons within our agency. Google Analytics operates within a privacy policy which can be found here.

You are most welcome to opt out of Google Analytics and you can rest assured that doing so will not affect your use of our website. To find out how to opt out of being tracked by Google Analytics please follow this link.

How do we use your information?

Tummah Ethical Trade Limited will never sell or rent your personal information to third parties!

Any details collected from Tummah Ethical Trade Limited customers is required to provide you with our products and a high level of customer service. Further, correspondence is recorded in order to provide service references. Information collected is used in the following ways:

  • to provide you with the services which you request.
  • verifying your identity for security purposes.
  • for marketing our services and products.
  • to improve our website.
  • to personalise your experience and allow us to deliver more specific content to you.

Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

Third parties

Tummah Ethical Trade Limited does not sell, rent, or otherwise transfer to outside parties your personally indefinable information unless we provide users with advanced notice. This however does not include website hosting partners and other third parties who provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service (for example courier companies).

These third parties are prohibited from using your personally identifiable information for any other purpose!

Tummah Ethical Trade Limited does not share any information with third parties for any unknown or unrelated uses.

Legal

We are subject to the law like everyone else. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

How is your information protected?

We keep our website as secure as possible by ensuring our website is scanned on a regular basis for security holes and known vulnerabilities.

The information you enter on our website is encrypted via our site wide Secure Socket Layer (SSL) technology. To check if a website is secure, look for a closed padlock symbol before the URL. Also, the start of the website address changes to add an ‘s’ and read ‘https’. If you do not see these visual aids when visiting our website and/ or are concerned about the security of our website, please contact us.

Stored information is contained on secure networks and is only accessible by a limited number of persons who have special access rights and who are required to keep the information confidential.

Your credit card information is never made available to Tummah Ethical Trade Limited as all transactions are processed through secure gateway providers. You can read about this further later on in this policy under the tab ‘Payment Information.’

Access to collected information

You have the right to view and change any personal information we hold about you at any time. If your personally identifiable information changes/ the stored information is inaccurate, or if you no longer desire our service; you may correct, update, delete or deactivate by emailing us at info@tummahethicaltrade.co.nz. You can also update your details on your account page.

To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Communication

Tummah Ethical Trade Limited uses personally identifiable information for essential communications, such as emails (including throughout the purchasing process), accounts information, and critical service details. We may also send you occasional promotion emails, but only if you want us to and have communicated this to us by signing up to our mailing list. If at any time a customer wishes not to receive such correspondence, an unsubscribe link will be present on every promotional email we send to you (as per Anti-spamming laws). Alternatively, you can email us at info@tummahethicaltrade.co.nz. It is our policy to immediately remove any person from any mailing list upon that person’s request.

Note: if you unsubscribe from our mailing list, you will still receive order related emails if you place another order on our website in the future.

Can you follow external links?

Occasionally we may include links on Tummah Ethical Trade Limited’s website to external sites which we believe you will find useful. These third-party sites have separate and independent privacy policies and we therefore cannot be held responsible for the protection of privacy of any information you provide whilst visiting such sites. We encourage you to exercise caution and look at their privacy policy before entering any information.

The terms set out in this Privacy Policy only cover the domain name of Tummah Ethical Trade Limited. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these linked third-party sites.

What happens when we change our privacy policy?

We reserve the right to modify our Privacy Policy at any time, so please review it frequently. We will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. By continuing to use the website, you agree to be bound by the amended policy.

What are ‘cookies’ and do we use them?

Yes, we do use cookies. Cookies are small files that are stored on your hard drive in a browser-related file when you use certain websites. Cookies are widely used on most major websites. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed. A cookie in no way gives us access to your computer or any personal information about you.

Why do we use ‘cookies’?

Plain and simply put, we use cookies to improve the experience we can offer our customers. We specifically use cookies for three main reasons. Firstly, some of the cookies we use are essential for the running of our website, and if they weren’t present then the website wouldn’t function correctly. We also have cookies that track how people use our website (e.g. what they click on, how long they are here for, where they came from). These cookies are from Google Analytics, and more information about our use of Google Analytics can be found under the ‘Privacy Policy’ tab, in the ‘What personal information do we collect from you’ section.
Lastly, we use cookies for security reasons (e.g. to ensure it is a human accessing our website, not a bot).

Do you have to accept ‘cookies’?

How you receive cookies is up to you. Most browsers automatically accept cookies but you can usually adjust settings so that your computer either warns you each time a cookie is being sent, or declines cookies. Information on how to do this varies between browsers.

What ‘cookies’ do Tummah Ethical Trade use for their website?

Althought not required by law to disclose specific cookies we use on our website, we are more than happy to. Tummah Ethical Trade is set up with a focus on conducting business in an honest way. To achieve this, we believe it is important to be open and transparent. On our website the following cookies are present:

CookieTypeDurationDescription
etBloomCookie_optinElegant Themes1 dayThis is used for the subscribe opt in forms on the website.
viewed_cookie_policyCookie Law1 yearChecks if the user has accepted the cookies/privacy policy.
wfvt_Wordfence30 minutesIs used to determine whether a visit is new or not.
wfwaf-authcookie-Wordfence1 dayIt is used to authenticate user’s login request.
woocommerce_cart_hashWoocommerceAt end of sessionContains a unique id that associates you with the products in your shopping cart.
woocommerce_items_in_cartWoocommerceAt end of sessionContains the number of products in your shopping cart.
wordfence_verifiedHumanWordfence1 dayIdentifies whether the visitor is human and not an automated bot.
wordpress_WordPressEnd of browser sessionWordPress uses these cookies to store your authentication details, and their use is limited to the admin console area.
wordpress_logged_in_WordPressEnd of browser sessionWordPress uses this cookie to indicate when you’re logged in, and who you are, for most interface use.
wordpress_test_cookieWordPressEnd of browser sessionThe cookie is used to check whether your web browser is set to allow, or reject cookies.
wp-settings-, wp-settings-time-WordPress1 yearWordPress uses this cookie to customize your view of admin interface, and possibly also the main site interface.
wp_woocommerce_session_Woocommerce3 daysContains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
_gaGoogle Analytics2 yearsUsed to distinguish users.
_utmaGoogle Analytics2 yearsDetermines how many unique visitors there are on the website.
_utmbGoogle Analytics30 minutesThis works with _utmc to calculate the average length of time you spend on our site. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.
_utmcGoogle AnalyticsEnd of browser sessionThis works with _utmb to calculate when you close your browser.
_utmzGoogle Analytics6 monthsThis provides information about how the user reached the site (e.g. what website they came from).

Unfortunately, if you prevent their use, you will not be able to use all the functionality of our website.

The name that will appear on your statement will be TUMMAH ETHICAL TRADE.

eWAY Payment Gateway

Tummah Ethical Trade Limited uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Tummah Ethical Trade Limited or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Tummah Ethical Trade Limited.


PayPal

Tummah Ethical Trade also offers PayPal as a payment method. PayPal is one of the most well-known and trusted payment gateways in the world. PayPal may ask you for further information including credit or debit card details. This information is retained by PayPal and will not be passed onto Tummah Ethical Trade Limited. We advise that you read the Term and Conditions and Privacy Policy on the Paypal website when using this payment option.

When you pay with PayPal, you should see one of the following references in your bank statement for the transaction:

PAYPAL *TUMMAHETHIC or PAYPAL *TUMMAHETHICALTRADE.

POLi

With POLi your credit/ debit card is never used, as instead it is all done through your internet backing. To find out more click here

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